Shipping policy

RoamPaw – Shipping Policy
Last updated: November 10, 2026

Thank you for shopping with RoamPaw. This policy explains how RoamPaw prepares and ships your order, what it costs, and what to expect after you buy. It applies to all orders placed at https://m60201-89.myshopify.com, wherever you are in the world.

1. Order Processing
Every RoamPaw order is prepared and dispatched within 3 to 4 business days after your payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.
During peak periods, such as Black Friday, Cyber Monday and the holiday season, processing may take up to 2 additional business days. If we expect your order to be delayed beyond this, we will let you know by email.

2. Delivery Times
Once your order ships, delivery usually takes 6 to 10 business days, depending on your country and city.

Estimated total time from order to delivery: 9 to 14 business days.

Delivery times are estimates and begin once your order ships. Deliveries to remote areas, islands or regions with longer customs processing may take longer. Delays caused by carriers, customs, severe weather or other events outside our control may also affect delivery times.

3. Shipping Costs
Shipping costs depend on your destination and are always shown at checkout before you pay:
- United States, Canada, United Kingdom, Australia, New Zealand, Mexico, Spain, Germany, France and Italy: FREE standard shipping.
- Venezuela: standard shipping at a flat rate of USD 11.00.
- All other available destinations: shipping is calculated at checkout.
If a shipping promotion is shown on our website or at checkout, the price displayed at checkout is the one that applies to your order.

4. Shipping Destinations
RoamPaw ships to the countries that can be selected at checkout. If your country is not available at checkout, we are currently unable to ship there. Please contact us and we will let you know if it becomes available.

5. Customs, Duties and Taxes
International orders may be subject to import duties, taxes (such as VAT or GST), customs fees and carrier handling charges set by the destination country.
- If these charges are calculated and collected at checkout, they will be shown before you complete your purchase and you should not be asked to pay them again at delivery.
- If they are not collected at checkout, they may be due before or at delivery and are the responsibility of the customer.
These charges are set by customs authorities and carriers, not by RoamPaw, and may vary depending on the destination, product value and shipping method. Customs processing may also extend delivery times. We recommend checking your country's import rules before ordering.
If you refuse to pay import charges and the package is returned to us, we will refund the price of the product once it is returned, minus any return or destruction fees charged to us by the carrier, to the extent permitted by applicable law.

6. Order Tracking
When your order ships, RoamPaw will send you a confirmation email with your tracking number and tracking link. Tracking information may take 2 to 5 business days to show updates after you receive it, especially for international shipments.

7. Address Accuracy
Please make sure your shipping address and phone number are complete and correct before placing your order. A valid phone number is required, as carriers may need it to complete delivery. If you notice an error, contact us as soon as possible. We can update the address free of charge before your order ships, but we cannot change it once it is in transit.
RoamPaw is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, we can reship it once the customer pays the new shipping cost, or refund the product price.

8. Lost, Delayed or Damaged Packages
- Delayed or lost: If your order has not arrived within 30 days after the end of the estimated delivery window, contact us. We will investigate with the carrier and, if the package cannot be located, we will send you a free replacement or issue a full refund, at your choice.
- Marked as delivered but not received: Please check with neighbors, building reception and your local post office, then contact us within 14 days of the delivery date. We will open an investigation with the carrier and help you resolve it.
- Damaged or incorrect items: Contact us within 30 days of delivery with your order number and a photo of the issue, as described in the RoamPaw Refund Policy.

9. Order Changes and Cancellations
You can change or cancel your order free of charge at any time before it ships by emailing us. Once your order has shipped, it can no longer be modified or cancelled, but you can return it under the RoamPaw 90-Day Money-Back Guarantee described in our Refund Policy. Refunds for cancelled orders are issued to the original payment method within 10 business days.

10. Your Legal Rights
This policy does not limit any rights you may have under the consumer protection laws of your country, including laws on delivery deadlines and remedies for late, missing or non-conforming goods. If any part of this policy conflicts with those rights, your legal rights will apply.
Consumers in the European Union, the United Kingdom, Australia and New Zealand keep all the rights granted to them by their local consumer laws.

11. Questions?
For questions about shipping, tracking or your order, contact RoamPaw:
Email: flagmusic9@gmail.com
Website: https://m60201-89.myshopify.com
We aim to reply within 2 business days.